{"id":1063,"date":"2025-09-09T08:59:21","date_gmt":"2025-09-09T06:59:21","guid":{"rendered":"https:\/\/www.summer-app.com\/guide-de-ladministrateur\/"},"modified":"2025-11-07T14:52:52","modified_gmt":"2025-11-07T13:52:52","slug":"guide-de-ladministrateur","status":"publish","type":"page","link":"https:\/\/www.summer-app.com\/fr\/guide-de-ladministrateur\/","title":{"rendered":"Guide de l&rsquo;administrateur"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\"><strong>Guide de l&rsquo;administrateur : lancez-vous !<\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center\">Une plateforme puissante con\u00e7ue pour vous aider \u00e0 g\u00e9rer facilement les clients, les utilisateurs et les projets.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image alignfull size-full is-style-rounded is-style-rounded--1\"><img decoding=\"async\" width=\"1419\" height=\"325\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero.png\" alt=\"\" class=\"wp-image-1380\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero.png 1419w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero-300x69.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero-1024x235.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero-768x176.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/01_summer-guide-hero-600x137.png 600w\" sizes=\"(max-width: 1419px) 100vw, 1419px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull functions-block has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Votre guide de l&rsquo;administrateur<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">Un guide simple, \u00e9tape par \u00e9tape, pour les administrateurs et les propri\u00e9taires de comptes pour configurer votre compte avec les fonctionnalit\u00e9s principales de Summer.<\/p>\n\n\n\n<div class=\"wp-block-buttons tabs-nav is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#Clients\" rel=\"#dashboard\"><strong>Clients<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#utilisateurs\" rel=\"#conversations\">Utilisateur<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#projets\" rel=\"#suppot\">Projets<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#comptes\">Comptes<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#tickets\"><strong>Tickets<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#conversations\"><strong>Conversations<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#documents\"><strong>Documents<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#points_cl\u00e9s\"><strong>Points cl\u00e9s<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"Customers\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong>1. Les clients<\/strong><br><\/strong><\/h4>\n\n\n\n<p>Commencez par cr\u00e9er un ou plusieurs clients dans votre compte.<\/p>\n\n\n\n<p>Cliquez sur \u00ab\u00a0Administration\u00a0\u00bb dans le menu pour commencer \u00e0 configurer votre compte.<\/p>\n\n\n\n<p>Un <strong>Client<\/strong> repr\u00e9sente le nom commercial de votre client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez cr\u00e9er gratuitement un nombre illimit\u00e9 de clients.<br><\/li>\n\n\n\n<li><strong>Important :<\/strong> les clients ne peuvent pas \u00eatre supprim\u00e9s une fois qu&rsquo;ils ont \u00e9t\u00e9 cr\u00e9\u00e9s.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers-1024x721.png\" alt=\"\" class=\"wp-image-1382 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/02_summer-guide-customers.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"utilisateurs\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong>2. Utilisateurs<\/strong><\/h4>\n\n\n\n<p>Les utilisateurs sont les personnes (personnel ou clients) qui acc\u00e8dent \u00e0 Summer.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lors de la cr\u00e9ation d&rsquo;un utilisateur, indiquez un e-mail valide et un mot de passe.<br><\/li>\n\n\n\n<li>Summer enverra automatiquement \u00e0 l&rsquo;utilisateur un courriel lui permettant de r\u00e9initialiser son mot de passe et d&rsquo;acc\u00e9der \u00e0 son compte en toute s\u00e9curit\u00e9.<br><\/li>\n\n\n\n<li><strong>Aucun mot de passe n&rsquo;est jamais transmis par Summer.<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong><br>R\u00f4les des utilisateurs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personnel<\/strong> &#8211; peut g\u00e9rer les tickets et les conversations.<br><\/li>\n\n\n\n<li><strong>Administrateur<\/strong> &#8211; peut cr\u00e9er et g\u00e9rer des clients, des utilisateurs et des projets.<\/li>\n<\/ul>\n\n\n\n<p><strong>Gestion des comptes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les utilisateurs ne peuvent pas \u00eatre supprim\u00e9s.<br><\/li>\n\n\n\n<li>Pour r\u00e9voquer l&rsquo;acc\u00e8s, <strong>d\u00e9sactivez le compte<\/strong>. Les utilisateurs d\u00e9sactiv\u00e9s ne sont plus pris en compte dans votre quota ou votre facturation. <\/li>\n<\/ul>\n\n\n\n<p><strong>Attribution du projet<\/strong><\/p>\n\n\n\n<p>Apr\u00e8s avoir cr\u00e9\u00e9 un utilisateur, vous devez l&rsquo;associer manuellement \u00e0 un ou plusieurs projets.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users-1024x721.png\" alt=\"\" class=\"wp-image-1383 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/03_summer-guide-users.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"projets\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong><strong>3. Les projets<\/strong><\/strong><\/strong><\/h4>\n\n\n\n<p><strong><br><\/strong>Les projets sont la base de Summer. Chaque activit\u00e9 se d\u00e9roule dans le cadre d&rsquo;un projet. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous devez avoir au moins un projet pour commencer.<br><\/li>\n\n\n\n<li>Les projets peuvent \u00eatre <strong>internes<\/strong> (pour votre \u00e9quipe) ou <strong>orient\u00e9s vers le client<\/strong>.<br><\/li>\n\n\n\n<li>Votre compte est limit\u00e9 \u00e0 un nombre total de projets, en fonction de votre plan.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects-1024x721.png\" alt=\"\" class=\"wp-image-1384 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/04_summer-guide-projects.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"comptes\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong>4. Comptes<\/strong><\/strong><\/h4>\n\n\n\n<p>Mettez \u00e0 jour votre forfait sur votre compte sur le site web Summer.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts-1024x721.png\" alt=\"\" class=\"wp-image-1385 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/05_summer-guide-accounts.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"tickets\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong>5. Tickets<\/strong><\/h4>\n\n\n\n<p>Les tickets vous permettent de suivre les demandes, les t\u00e2ches et les probl\u00e8mes.<\/p>\n\n\n\n<p><strong>Types de tickets<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support<\/strong> &#8211; demandes d&rsquo;assistance \u00e0 la client\u00e8le.<br><\/li>\n\n\n\n<li><strong>Evolution<\/strong> &#8211; demandes de fonctionnalit\u00e9s ou d&rsquo;am\u00e9liorations.<br><\/li>\n\n\n\n<li><strong>Mise \u00e0 jour<\/strong> &#8211; demandes de modifications ou mises \u00e0 jour de versions.<\/li>\n<\/ul>\n\n\n\n<p>Chaque ticket a un <strong>statut<\/strong> qui permet de suivre son \u00e9volution.<\/p>\n\n\n\n<p><strong>Attribution des tickets<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lors de la cr\u00e9ation d&rsquo;un ticket, d\u00e9signez un <strong>utilisateur<\/strong> comme \u00ab\u00a0gestionnaire\u00a0\u00bb de la t\u00e2che.  <br><\/li>\n\n\n\n<li>Cette action envoie une notification par courrier \u00e9lectronique uniquement \u00e0 l&rsquo;utilisateur responsable.<br><\/li>\n\n\n\n<li>L&rsquo;utilisateur responsable peut \u00eatre chang\u00e9 \u00e0 tout moment.<br><\/li>\n\n\n\n<li>Par d\u00e9faut, le cr\u00e9ateur du ticket devient l&rsquo;utilisateur responsable. Si vous vous attribuez le ticket, vous ne recevrez pas d&rsquo;e-mail. <\/li>\n<\/ul>\n\n\n\n<p><strong>Visibilit\u00e9 des tickets<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Les abonn\u00e9s<\/strong> peuvent consulter les tickets sur leur tableau de bord.<br><\/li>\n\n\n\n<li>Tous les tickets sont li\u00e9s au projet qui leur est associ\u00e9.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets-1024x721.png\" alt=\"\" class=\"wp-image-1386 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/06_summer-guide-tickets.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"conversations\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong>6. Les conversations<\/strong><\/strong><\/h4>\n\n\n\n<p>Chaque projet comprend un <strong>forum de discussion<\/strong> o\u00f9 les utilisateurs peuvent \u00e9changer des messages.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les conversations servent de tableau d&rsquo;affichage pour une communication continue.<br><\/li>\n\n\n\n<li>Ils permettent de centraliser les discussions, de sorte que rien ne se perd dans les fils de discussion.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz-1024x721.png\" alt=\"\" class=\"wp-image-1387 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/07_summer-guide-conversationsz.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"documents\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong>7. Documents<\/strong><\/strong><\/h4>\n\n\n\n<p>Stockez et g\u00e9rez les fichiers li\u00e9s au projet directement dans Summer.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez t\u00e9l\u00e9charger des documents jusqu&rsquo;\u00e0 concurrence du <strong>quota de Go<\/strong> disponible dans votre forfait.<br><\/li>\n\n\n\n<li>Des liens externes (par exemple, Google Drive, Dropbox) peuvent \u00e9galement \u00eatre joints.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents-1024x721.png\" alt=\"\" class=\"wp-image-1388 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/08_summer-guide-documents.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top tab-content\" id=\"points_cl\u00e9s\"><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><strong><strong>Points cl\u00e9s<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les clients ne peuvent pas \u00eatre supprim\u00e9s.<br><\/li>\n\n\n\n<li>Les utilisateurs ne peuvent pas \u00eatre supprim\u00e9s mais peuvent \u00eatre d\u00e9sactiv\u00e9s.<br><\/li>\n\n\n\n<li>Chaque projet n\u00e9cessite au moins un utilisateur responsable des tickets.<br><\/li>\n\n\n\n<li>Les notifications sont toujours envoy\u00e9es \u00e0 l&rsquo;utilisateur responsable, jamais \u00e0 l&rsquo;ensemble de l&rsquo;\u00e9quipe.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"721\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes-1024x721.png\" alt=\"\" class=\"wp-image-1389 size-full\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes-1024x721.png 1024w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes-300x211.png 300w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes-768x541.png 768w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes-600x423.png 600w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2025\/11\/09_summer-guide-keynotes.png 1038w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center box-animation is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Commencez avec un forfait gratuit. Mettez-le \u00e0 niveau quand vous le souhaitez <\/h2>\n\n\n\n<p>La tarification doit \u00eatre simple et, surtout, vous ne devez payer que ce que vous utilisez. C&rsquo;est ce que l&rsquo;on appelle les plaisirs d&rsquo;<em>un \u00e9t\u00e9<\/em> ensoleill\u00e9 ! <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.summer-app.com\/fr\/tarification\/\">Voir nos tarifs<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"677\" height=\"614\" src=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2024\/09\/Rectangle-21-2.png\" alt=\"\" class=\"wp-image-64\" srcset=\"https:\/\/www.summer-app.com\/wp-content\/uploads\/2024\/09\/Rectangle-21-2.png 677w, https:\/\/www.summer-app.com\/wp-content\/uploads\/2024\/09\/Rectangle-21-2-300x272.png 300w\" sizes=\"(max-width: 677px) 100vw, 677px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Guide de l&rsquo;administrateur : lancez-vous ! Une plateforme puissante con\u00e7ue pour vous aider \u00e0 g\u00e9rer facilement les clients, les utilisateurs et les projets. Votre guide de l&rsquo;administrateur Un guide simple, \u00e9tape par \u00e9tape, pour les administrateurs et les propri\u00e9taires de comptes pour configurer votre compte avec les fonctionnalit\u00e9s principales de Summer. 1. Les clients Commencez par cr\u00e9er un ou plusieurs clients dans votre compte. Cliquez sur \u00ab\u00a0Administration\u00a0\u00bb dans le menu pour commencer \u00e0 configurer votre compte. Un Client repr\u00e9sente le nom commercial de votre client. 2. Utilisateurs Les utilisateurs sont les personnes (personnel ou clients) qui acc\u00e8dent \u00e0 Summer. R\u00f4les des utilisateurs Gestion des comptes Attribution du projet Apr\u00e8s avoir cr\u00e9\u00e9 un utilisateur, vous devez l&rsquo;associer manuellement \u00e0 un ou plusieurs projets. 3. Les projets Les projets sont la base de Summer. Chaque activit\u00e9 se d\u00e9roule dans le cadre d&rsquo;un projet. 4. Comptes Mettez \u00e0 jour votre forfait sur votre compte sur le site web Summer. 5. Tickets Les tickets vous permettent de suivre les demandes, les t\u00e2ches et les probl\u00e8mes. Types de tickets Chaque ticket a un statut qui permet de suivre son \u00e9volution. Attribution des tickets Visibilit\u00e9 des tickets 6. Les conversations Chaque projet comprend un forum de discussion o\u00f9 les utilisateurs peuvent \u00e9changer des messages. 7. Documents Stockez et g\u00e9rez les fichiers li\u00e9s au projet directement dans Summer. Points cl\u00e9s Commencez avec un forfait gratuit. Mettez-le \u00e0 niveau quand vous le souhaitez La tarification doit \u00eatre simple et, surtout, vous ne devez payer que ce que vous utilisez. C&rsquo;est ce que l&rsquo;on appelle les plaisirs d&rsquo;un \u00e9t\u00e9 ensoleill\u00e9 !<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1063","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guide de l&#039;administrateur - Summer - The web support platform<\/title>\n<meta name=\"description\" content=\"La plateforme de support web con\u00e7ue pour vous aider \u00e0 g\u00e9rer facilement les clients, les utilisateurs et les projets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.summer-app.com\/fr\/guide-de-ladministrateur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guide de l&#039;administrateur - 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